You can send us your items or drop them into us at the shop. If you are in London many sellers now send us their items via Uber, or we can send you a prepaid UPS/Parcelforce label that you can then use to send us your items - we can even arrange a collection for you. You can also post items to us by insured mail or courier. If you are unsure whether your items are suitable for sale then just call us on 0800 772 0207 or email us some photos at email@example.com.
Once we've been though your items we email you an itemised receipt and then you just wait for the sales to start! We can arrange cleaning or repairs as necessary. If there are any items we cannot sell and you then decide if they are to be returned to you or donated to charity. Items are then queued seasonally and put into the shop and/or are listed on our site. If appropriate, we may list the item(s) on Vestiaire Collective for further exposure. We don't put a time limit on items (though we ask that you leave each item with us for a minimum of 4 months) and usually return any unsold items at the end of the season.
Once your items start selling, we send monthly emails letting you know there is activity on your Seller Account - and explaining how to log into your account online to view the transactions. We then wait 14 days to make sure none of the items sold are returned by buyers, and then we pay your half of the sale price into your bank account on or around the 14th - as long as you have over £100 in your Seller Account. Otherwise the balance will roll forward until the next month, or until your final items is sold.