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0800 772 0207

Simplicity

We take all the hassle out of selling your new or preloved designer items. We can collect your items, sell them quickly at the best prices and then pay the net proceeds straight into your bank account. At any time you can log into your Seller Account to see what has sold, for how much and what is left to sell. All you need to do is bag everything up and give us a ring.

Experience

Established in 2002, we were the first company in the UK to sell preloved designer items online and we now have over 30,000 happy customers around the world. We then opened our first bricks and mortar shop in November 2016. So now our sellers get online global exposure for their items as well as direct exposure to London fashionistas who want to try before they buy.

Reputation

Our longstanding reputation ensures that buyers have utmost confidence in the quality and authenticity of our items. We do not accept replica items and painstakingly check authenticity of everything we sell, providing a money-back guarantee for buyers. This in turn ensures we get the best possible prices for our sellers as buyers can purchase with confidence.

How to start?

Please see our FAQs below for details of how to start selling:

How does it work?

Give us a call or drop us an email to talk through the items you have to sell. You can then send us your items or drop them into us by appointment. If you are in London and have over 30 saleable items then we can arrange a courier to pick your items up. You can also post items to us by insured mail or courier. 


We will then email you an itemised receipt of items we have accepted for sale. We arrange cleaning or repairs as necessary. We will let you know if there are any items we cannot see and you then let us know if they are to be returned to you or donated to charity.


Items are then queued seasonally and listed on our site. If appropriate, we may list the item(s) on Vestiaire Collective for further exposure.


Once your items sell, we settle accounts at the end of each month. You will be able to view your sales online through the website - which will show all items sold, any sundry charges (for cleaning, couriers, etc) and the items that are still awaiting sale. 


Payment is made automatically via bank transfer or Paypal. If any unsold items are left at the end of the season, then we will contact you whether you want the item back or whether it can go to charity.


Note that if we have an item listed on our website and for any reason you want it returned, then we make a £10 per item administration charge. Clearly this charge does not apply if we decide the item should be returned to you.

What do you sell?

We sell both women's and men's designer clothes and accessories. Accessories include shoes, bags, sunglasses, scarves, ties, jewelry and belts amongst others. Lingerie and swimwear are only accepted if unworn. 


All items must be in impeccable condition. Our minimum sales price is £55 and so please bear this in mind when deciding what to send us. 


Please click HERE for a non-exhaustive list of designers that we sell.  

Does it have to have a designer label?

Although the vast majority of what we sell are designer items (see a non-exhaustive list HERE ), we do accept some more expensive or sought-after High Street items. You must be able to guarantee the authenticity of items offered for sale. We will not accept any fake or counterfeit items.  

I am not sure my item is authentic

We cannot accept items where you cannot be 100% certain of an item’s authenticity. If you are unsure of authenticity then please make this clear. If we are unsure ourselves, we will not accept the item. We reserve the right to refuse to accept any item for sale.  

Do I have to get items cleaned?

No. We will assess whether the cost of cleaning, laundering and/or repairs will be recouped by the sale. If not, we will not list it for sale. Any costs are deducted from your account. We obtain discounts with local dry cleaners and happily pass these on to our clients.

When will my item be listed?

We work loosely around UK seasons and so your item will be listed at the most appropriate time, however all items are listed at our discretion. Queues vary in length depending on how busy we are and can be anything from 1-8 weeks.

How do you determine the sales price?

We use our 15 years of experience and history of over 30,000 sales to judge what the market price of your item is. We will use our best endeavours to obtain the best price for you.

What are your charges?

We charge 50% of the final selling price. Our commission includes VAT and all fees. Any unsold items do not incur a fee. However, if you withdraw an item from sale once it has been listed on the site, we will charge you £10 to remove it from sale.

What if my item does not sell or I want it back?

We will contact you periodically with details of any returns. You can then elect whether to collect them, ask us to pop them in the post – or let them go to local charities. Any postal returns will be charges to your account. If you decide you want your item back after it has been listed on the site (and before we have deemed it a "return"), we will charge you £10 to remove it from sale.

How and when will I be paid?

We settle all client accounts at the end of each month. You can log into your Seller Account at any time and see the details of what has sold and when. We will send you an email every month that itemizes items sold and payment made. Payments are made via BACS transfer into your nominated bank account (UK or international) or to your Paypal account. 

How do I get in touch?

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