Give us a call or drop us an email to talk through the items you have to sell. You can then send us your items or drop them into us by appointment. If you are in London and have over 30 saleable items then we can arrange a courier to pick your items up. You can also post items to us by insured mail or courier.
We will then email you an itemised receipt of items we have accepted for sale. We arrange cleaning or repairs as necessary. We will let you know if there are any items we cannot see and you then let us know if they are to be returned to you or donated to charity.
Items are then queued seasonally and listed on our site. If appropriate, we may list the item(s) on Vestiaire Collective for further exposure.
Once your items sell, we settle accounts at the end of each month. You will be able to view your sales online through the website - which will show all items sold, any sundry charges (for cleaning, couriers, etc) and the items that are still awaiting sale.
Payment is made automatically via bank transfer or Paypal. If any unsold items are left at the end of the season, then we will contact you whether you want the item back or whether it can go to charity.
Note that if we have an item listed on our website and for any reason you want it returned, then we make a £10 per item administration charge. Clearly this charge does not apply if we decide the item should be returned to you.