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Simplicity

Selling could not be easier. Just get your items to us, we sell them quickly at the best prices and then pay your half straight into your bank account. At any time you can log into your Seller Account to see what has sold and for how much. All you need to do is read the FAQs below, bag everything up and give us a ring on 0800 772 0207.

Experience

Established in 2002, we were the first company in the UK to sell preloved designer items online and we now have over 40,000 happy customers around the world. We opened our first retail shop in 2016. So now our sellers get online global exposure for their items as well as direct exposure to London fashionistas who want to try before they buy.

Reputation

Our impeccable reputation ensures that buyers have utmost confidence in the quality and authenticity of our items. We do not accept replica items and painstakingly check authenticity, providing a money-back guarantee for buyers. This in turn ensures we get the best possible prices for our sellers as buyers can purchase with confidence.

How to start?

Please see our FAQs below for details of how to start selling:

How does it work?

Please take a look at the items we have for sale to get an idea of whether your items are likely to be suitable and then drop us a line at info@shonamac.com. Sending a quick snapshot of items is the easiest way for us to let you know if we will be able to help. Note that we ask that new sellers consign a minimum of 5 items with us initially. All items should be in impeccable condition and authentic. 


If you are fairly local you can drop into the shop or send your items via taxi/courier. We can organise a courier for you - and if you have over 30 saleable items then we will pay the courier cost ourselves. Or we can send you a prepaid UPS/Parcelforce label that you can then use to send us your items - we can even arrange a collection for you. You can also post items to us by insured mail or courier. The shop address is 8 Bellevue Rd, London SW17 7EG.


Once we've been though your items we email you an itemised receipt and then you just wait for the sales to start!  


Note that all prices for items are at our discretion. We do not agree prices with sellers before we accept items for sale, with the exception of some premium items.  Please take a look at the items we have for sale currently to give you an idea of the current resale value of items similar to your own. We also regularly update our "Going Up and Going Down" lists as a gauge for which designers and styles are increasing and decreasing in value. You will find the latest one here.


If there are any items we cannot sell and you then decide if they are to be returned to you or donated to charity. Items are then queued seasonally and put into the shop and/or are listed on our site. If appropriate, we may list the item(s) on Vestiaire Collective for further exposure. We don't put a time limit on items (though we ask that you leave each item with us for a minimum of 4 months) and usually return any unsold items (after putting them into a sale) at the end of the season.


Once your items start selling, we send monthly emails letting you know there has been activity on your Seller Account - and explaining how to log into your account online to view the transactions.  We then wait 14 days to make sure none of the items sold are returned by buyers, and then we pay your half of the sale price into your bank account on or around the 14th.

What do you sell?

We sell women's designer clothes and accessories. Accessories include shoes, bags, sunglasses, scarves, jewellry and belts amongst others. Lingerie and swimwear are not accepted. All items must be authentic and  in impeccable condition. Please have a browse through the items we have for sale and look at the list of designers that we carry currently and that should guide you.

Does it have to have a designer label?

Although the vast majority of what we sell are designer items, we do accept some more expensive or sought-after High Street or vintage items. Just call us on 0800 772 0207 or contact us here and ask if you are unsure. 

I am not sure my item is authentic

We cannot accept items where you cannot be 100% certain of an item’s authenticity. If you are unsure then please make this clear. If we are unsure ourselves, we will not accept the item. We reserve the right to refuse to accept any item for sale.  

Do I have to get items cleaned?

No. We will assess whether the cost of cleaning, laundering and/or repairs will be recouped by the sale. If not, we will not list it for sale. Any costs are deducted from your account. 

When will my item be listed?

We work loosely around UK seasons and so your item will be listed at the most appropriate time, however all items are listed at our discretion. Queues vary in length depending on how busy we are and can be anything from 1-8 weeks.

How do you determine the sales price?

We use our 20 years of experience and history of over 40,000 sales to judge what the market price of your item is. We will use our best endeavours to obtain the best price for you in the fastest possible time.

What are your charges?

We charge 50% of the final selling price. Our commission includes VAT and all fees. Any unsold items do not incur a fee. 

What if my item does not sell or I want it back?

We will contact you periodically with details of any returns. You can then elect whether to collect them, ask us to pop them in the post – or let them go to local charities. Any postal returns will be charges to your account. 

How and when will I be paid?

We settle all client accounts monthly. You can log into your Seller Account at any time and see the details of what has sold and when. We will send you an email every month that itemizes items sold. Payments are transferred into your nominated bank account (UK or international. Payments arrive in client accounts around the 14th of the month.

How do I get in touch?

Via email: info@shonamac.com

Via phone : 0800 772 0207

Or contact us here

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