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0800 772 0207

In London? visit our shop - scroll down for directions

Simplicity

Selling could not be easier. Just get your items to us (by courier, in person or via post), we sell them quickly at the best prices and then your half straight into your bank account. At any time you can log into your Seller Account to see what has sold and for how much. All you need to do is bag everything up and give us a ring on 0800 772 0207.

Experience

Established in 2002, we were the first company in the UK to sell preloved designer items online and we now have over 40,000 happy customers around the world. We opened our first retail shop in 2016. So now our sellers get online global exposure for their items as well as direct exposure to London fashionistas who want to try before they buy.

Reputation

Our impeccable reputation ensures that buyers have utmost confidence in the quality and authenticity of our items. We do not accept replica items and painstakingly check authenticity, providing a money-back guarantee for buyers. This in turn ensures we get the best possible prices for our sellers as buyers can purchase with confidence.

How to start?

Please see our FAQs below for details of how to start selling:

How does it work?

You can send us your items or drop them into us at the shop. If you are in London and have over 30 saleable items then we can arrange a courier to pick your items up. You can also post items to us by insured mail or courier. If you are unsure whether your items are suitable for sale then just call us on 0800 772 0207 or email us some photos at info@shonamac.com.


We email you an itemised receipt and set you up a Sellers Account so you can log in at any time and see what items have sold. We can arrange cleaning or repairs as necessary. We will let you know if there are any items we cannot sell and you then decide if they are to be returned to you or donated to charity.


Items are then queued seasonally and put into the shop before they are listed on our site. If appropriate, we may list the item(s) on Vestiaire Collective for further exposure. We don't put a time limit on items and usually return any usold items at the end of the season.


At the end of the month we email you if there are any sales to report. We then wait 14 days to make sure none of the items sold are returned by buyers, and then we pay your half of the sale price into your bank account on or around the 14th - as long as you have over £100 in your Seller Account. Otherwise the balance will roll forward until the next month, or until your final items is sold. 

What do you sell?

We sell women's designer clothes and accessories. Accessories include shoes, bags, sunglasses, scarves, jewelry and belts amongst others. Lingerie and swimwear are only accepted if unworn. All items must be in impeccable condition. Our minimum sales price is £65 and so please bear this in mind when deciding what to send us. 

Does it have to have a designer label?

Although the vast majority of what we sell are designer items, we do accept some more expensive or sought-after High Street or vintage items. Just call us and ask if you are unsure. 

I am not sure my item is authentic

We cannot accept items where you cannot be 100% certain of an item’s authenticity. If you are unsure then please make this clear. If we are unsure ourselves, we will not accept the item. We reserve the right to refuse to accept any item for sale.  

Do I have to get items cleaned?

No. We will assess whether the cost of cleaning, laundering and/or repairs will be recouped by the sale. If not, we will not list it for sale. Any costs are deducted from your account. 

When will my item be listed?

We work loosely around UK seasons and so your item will be listed at the most appropriate time, however all items are listed at our discretion. Queues vary in length depending on how busy we are and can be anything from 1-8 weeks.

How do you determine the sales price?

We use our 18 years of experience and history of over 40,000 sales to judge what the market price of your item is. We will use our best endeavours to obtain the best price for you.

What are your charges?

We charge 50% of the final selling price. Our commission includes VAT and all fees. Any unsold items do not incur a fee. 

What if my item does not sell or I want it back?

We will contact you periodically with details of any returns. You can then elect whether to collect them, ask us to pop them in the post – or let them go to local charities. Any postal returns will be charges to your account. 

How and when will I be paid?

We settle all client accounts monthly assuming you are owed over £100. You can log into your Seller Account at any time and see the details of what has sold and when. We will send you an email every month that itemizes items sold. Payments are made via BACS transfer into your nominated bank account (UK or international) or to your Paypal account. Payments arrive in client accounts around the 16th of the month.

How do I get in touch?

Via email: info@shonamac.com


Via phone : 0800 772 0207

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