We aim to send any item out within 36 hours of receiving an order, but the vast majority of the time we send out the same working day. Note we are in the UK and so ship Monday to Friday excluding English Bank Holidays. Most UK packages are sent Royal Mail Special Delivery to arrive the next working day. If you are overseas and you require an item urgently, please let us know and we would be happy to organize expedited shipping.
We have been using Royal Mail as our primary carrier since 2002 and have very few cases of items getting lost in the post, however it does happen very occasionally, as do delivery delays. We will always provide you with the tracking reference for your parcel so if it hasn’t arrived, please do check online as often a delivery has been attempted but perhaps no card has been left. But please get in touch if you have any problems and we will do what we can to help.
For further detail on our shipping policy please refer to our Terms & Conditions
If an item is not suitable or it does not fit, we are happy for you to return it, providing you let us know within 3 days of receipt. We would then ask you to return it as soon as possible (please us a tracked and insured service). All items are sent our tagged and these tags must still be attached to the item in order for us to process your return. Once we have safely received and checked your item we will refund you the cost of the item. We do not refund the cost of postage.
If an item is returned as it has been misdescribed (such as the wrong size or the item is damaged) then please let us know immediately. We try to be extraordinarily vigilant however we are human and we do make the ocassional error. In such cases we will happily refund the return postage.
For further detail on our returns policy please refer to our Terms & Conditions